Any organisation that provides a product or service dances a fine line between maximum financial performance and providing an amazing customer experience that creates loyalty and advocacy amongst its clients

As soon as you employ staff, you place the future of your brand and business in their hands. Everyone that exists in your organisation between you and the customer has the potential to change that financial performance and customer experience.

We believe there is a "holy trinity" of attributes (with their dictionary definitions) that you, and every member of your team will need to have in abundance:

• Commitment: a willingness to give your time and energy to something that you believe in, or a promise or firm decision to do something
• Opportunity: an occasion or situation that makes it possible to do something that you want to do or have to do, or the possibility of doing something:
• Skill: an ability to do an activity or job well, especially because you have practised it

Deficiencies in any one area will undermine performance and reduce the quality of experience for both your customers and employees.

motoTCS specialise in building all three attributes, using appropriate combinations of formal and informal learning, coaching and mentoring.

We are highly experienced in developing teams and individuals to ensure:

• Expert people management
• Evangelical brand and product enthusiasm
• Relentless proactivity
• Watertight sales processes
• Robust performance management and controls 
• Amazing customer experiences

motoTCS Limited Registered Office: 57 Evenlode, Banbury, Oxfordshire OX16 1PQ

Office:  +44 (0)1295 263008      Mobile:  +44 (0)7800 750482      

email:  simon@mototcs.com